Shipping & Delivery

Spend $150 or more on eligible products and we’ll ship your order free Australia-wide. No codes needed—free shipping appears automatically at checkout once your cart qualifies.

What’s eligible? Off-the-shelf tarpaulins and accessories under 20kg each.

What’s not eligible? Bulky items, custom-made and made-to-order products (including any items marked as ineligible for free shipping).

How it’s calculated: The $150 threshold is based on your cart subtotal after discounts (excluding shipping). If your cart includes both eligible and ineligible items, free shipping will not apply to the order.

With the current economic climate and increases in costs of transport, shipping is always an unknown variable cost.

Some suppliers are currently using a convoluted “Supply Chain Disruption Surcharge” to orders which let’s face it… will never be removed when or if prices stabilise.

It’s just a sneaky way of putting up prices to make you to believe it’s only temporary.

We are experts in logistics and have built this cost in into our prices which makes it simple and easy for you to order.

Some things to consider when buying materials are that they will be folded and packed into smaller parcels to save on these costs.

Free Shipping orders to remote areas will be dispatched usually within 24 hours on the lowest cost specialist courier. Orders shipped as standard parcels less than 20kgs will be on the Australia Post network.

Bulky order that are heavier than 20kgs that need to be strapped and palletised will only qualify for free shipping to commercial premises (i.e Fork on/ Fork off)

Bulky orders to regional and remote residential premises will incur a “tailgate truck levy”. You will be contacted to before the goods are shipped to pay the extra charge.

Please note: we use commercial couriers whose drivers are not reimbursed for mobile call charges to inform you when the goods will be delivered. You should make sure someone is able to accept bulky orders during normal business hours otherwise goods will be returned to the nearest depot and we will charge you a “futile delivery charge”.

Our logistics team will always contact you beforehand to avoid this at all costs.

When an order doesn’t qualify for free shipping—or includes ineligible items—live carrier rates are shown at checkout. We use:

Australia Post – ideal for smaller parcels. Delivers to street addresses, PO Boxes and Parcel Lockers. Standard and (where available) Express options are offered based on your postcode.

Direct Freight – used for larger/heavier consignments and bulky items that exceed Aus Post size limits. Street address required (no PO Boxes).

The checkout selects from these services based on the size, weight and destination of your order so you always see the best available option.

Orders placed before 12:00 pm (business days) are usually dispatch the same day, however this can not be guaranteed. Orders placed after 12:00 pm or on weekends/public holidays will leave the next business day.

Custom & made-to-order items ship after manufacturing is complete. Your confirmation will include the estimated lead time.

Tracking & Delivery

You’ll receive a shipping confirmation with tracking once your order leaves our warehouse. Delivery timeframes vary by carrier and location; metro areas are typically faster than regional or remote areas.

PO Boxes & Authority to Leave

• PO Boxes / Parcel Lockers: Available with Australia Post services only.
• Authority to Leave: You can request ATL at checkout where supported by the carrier.

Need help choosing the best shipping option or checking eligibility? Contact our team—happy to help.

Phone: 1300 925 015
Email: info@discounttarpaulins.com.au