Returns Policy

If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer returns or exchanges within 14 days of purchase. You can return your product for store credit, or a refund to the original payment method. There may be a 20% restocking fee on all returns.

Please note the following exceptions to our return and refund policy:

• Discounted or Clearance items are final and cannot be returned or exchanged.
• Returned items must be returned in original condition.
• Returned items must have no visible signs of wear or use.
• Items cannot be returned if we deem them too customised or complicated to resell.
• Simple ‘Change of mind’ returns may not be authorised due to the custom-made nature of some products. Please purchase carefully based on this!
• Return items may incur shipping charges, paid at buyers expense.

Returning An Item

To initiate a return or exchange, please complete the following steps:

1. Ensure all goods have not been damaged or used.
2. Email us via our contact us page with your order number and item you wish to return.
3. If you case meets the requirements above the item can be initiated for return (freight costs at buyer’s expense)

Additional Information

Returns will be processed within 4 weeks of receiving the returned item. In most cases the return of funds will occur much sooner than this.

Heavy Items

Please note that with some bulk deliveries, a forklift will be required for unloading. If a forklift is not available, there will be a $60 surcharge for the goods to be delivered with a tailgate truck and pallet jack.

Free Shipping

The Free Shipping promotion applies only to orders placed online, and excludes heavy items over 25kg, and some regional & remote destinations.